Many analysts describe this growing trend as “The Internet of Things” and businesses are beginning to optimise their operations to take advantage of the benefits. A number of enterprises are working with Vodafone Global Enterprise to drive innovation, efficiency and productivity increases exploiting M2M.
In a world filled with real-time M2M information, enterprises can achieve competitive advantage by creating a real-time enterprise. Mobile data collection and M2M can supply real-time information and management can utilise the data in business intelligence applications for improved decision-making.
Vodafone Global Enterprise can provide the connectivity element of any M2M requirement and can also act as a partner with service providers, systems integrators or internal IT departments to provide value-added, service-based business applications. Vodafone Global Enterprise aims to manage the complexity of access to a global mobile and fixed line network infrastructure involving security, coverage, device management and cost control, rather than simply being a software solution provider.
Within Vodafone Global Enterprise, a Life Sciences Division has been created to look after the world’s top pharmaceutical companies. As an example of using M2M to innovate a business process, Vodafone mobile Patient Reported Outcomes (mPRO) harnesses web, M2M and mobile capabilities to improve the collection and management of patient-reported data. Vodafone mPRO helps clinical research teams gather clean, high-quality patient-reported outcomes (PRO) data in a timely manner.
Another innovation using M2M is Vodafone Process Tracker - a managed service designed to drive efficiency in customer processing operations for the finance sector. It proactively informs customers and intermediaries of progress on mortgage/loan/card applications via SMS, email or personalised web pages.
By focusing on providing a combination of wholesale connectivity, M2M SIMs, customised data tariff plans and a managed M2M pipe in this way, Vodafone offers a managed service platform that delivers scalability and flexibility. Another critical feature of the platform is the ability to allow enterprises to self-manage, and have on-demand visibility of their networks of connected devices via a web interface.