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Vodafone Machine-to-Machine (M2M)

Business benefits

M2M solutions enable businesses businesses to develop new service-based customer propositions and revenue streams, operate more efficiently and increase customer satisfaction. M2M also helps customers to address growing compliance and sustainability requirements.

Operational efficiency

M2M enables customers to save time and money by optimising business processes. Cost saving remains one of the primary drivers for businesses to adopt M2M solutions today as the recovery of one misplaced diesel generator, for example, can cover the installation and running costs of an M2M tracking solution.

Here are some of the ways our customers are optimising their business with our M2M solutions:

  • Remote monitoring and analytics reduce the cost of failure, minimise the need for ‘routine maintenance’ visits and problems can be fixed before they have an impact on the customer.
  • Accurate information is delivered in real time, enabling quicker business decisions, less machine down-time and better production yield.
  • Information can be collected automatically and systems maintained and repaired remotely so engineers and service staff can manage their time more effectively.
  • Asset tracking enables theft recovery, theft prevention, status monitoring and inventory.
  • Vodafone has saved at least £2 million annually on its UK energy bills through automated monitoring of energy consumption at its base stations with Bglobal.

Business Models

M2M technology can be used to transform your operations and business potential. It can provide the freedom to explore new market opportunities, the information and insight to change business processes, innovate and create new revenue streams.

Here are some of the ways our customers are keeping ahead of the game:

  • New ways of creating, capturing and sharing information enable product differentiation leading to competitive advantage. BMW has deployed M2M in new cars and provides customers with access to innovative in-car services.
  • Generation of new and incremental revenue streams. Infomobility and Vodafone have enabled real-time in-vehicle monitoring to aid the introduction of new pay-as-you drive insurance policies.
  • Connectivity in e-readers is transforming what is published, where it is published, who can access written material and where it can be read, not to mention who is doing the publishing.
  • M2M enables businesses to track and prove the work each asset does, its lifespan and operational performance. As such M2M gives a much more solid foundation for shifting to charging clients not for an upfront equipment purchase, but on a utility basis for the output they receive — whether that’s per passenger transported by an escalator, per watt-hour generated by a solar panel, or per scan for an MRI machine
  • M2M enables businesses to move away from selling products to selling services


M2M can help to address the requirements of regulations affecting the movement of persons and goods, sustainability issues or lone worker safety issues.

Here are some of the ways our customers are meeting regulatory requirements:

  • M2M technology is key in implementing the European regulation that requires auto manufacturers to have cellular connectivity to support mandatory emergency call systems.
  • Following a European Union directive stipulating that at least 80% of homes must be equipped with smart metering systems to monitor electricity consumption Vodafone is delivering Enexis, one of the largest energy network operators in the Netherlands, a reliable and secure communications infrastructure to support smart metering.

Customer satisfaction

M2M technology is making it possible for organisations across industries to engage with their customers in new and innovative ways. On-going communication with partners in the supply chain and end customers will help you to better understand their needs, improve customer service and potentially make it possible for you to develop additional value-added services.

Here are some of the ways our customers are improving customer service:

  • Enhanced security and safety features such as eCall which enables vehicles to automatically send out a ‘call for help’ to the emergency services if involved in an accident.
  • M2M allows businesses to collect data from assets that can be used to provide better services to consumers such as smart meters which allow for accurate billing.
  • M2M allows for proactive maintenance models rather than ‘repair breaks’.
  • Data collected (such as usage patterns) helps develop the next generation product and better meet customer requirements.


M2M is playing a significant role in helping to create a more sustainable society. Real-time presence data can so be used to optimise energy use for heating, air conditioning, lighting and other building functions. M2M enables intelligent transport, lighting and waste management systems to dramatically reduce energy use. M2M can also increase manufacturing process efficiency, support predictive maintenance and optimise order fulfilment which all help the business to improve efficiency, which can reduce energy use and related carbon emissions.

Here are some of the ways our customers are helping create a more sustainable society:

  • Smart Logistics for efficient fleet management, reducing unnecessary journeys for company vehicles – Isotrak and Vodafone enable fleet managers to have much more information about the whereabouts of their vehicles and performance, helping them to improve resource planning and use, reduce costs, and enhance customer service.
  • Smart metering for energy management - through working with Bglobal to install Automated Meter Reading (AMR) equipment in its base stations, Vodafone was able to cut carbon emissions in line with the UK's Carbon Reduction Commitment
  • Smart waste management - Mic-O-Data and Vodafone help cities in the Netherlands to collect bins only when full

Read more about the Sustainability benefits

Related documents

  • Enexis case study

    Vodafone helps Enexis power ahead with smart meter roll-out.

    Download the case study • 589KB

  • Mic-o-Data case study

    Vodafone and Mic-O-Data help local councils to reduce costs and encourage sustainability with Smart Waste Management.

    Download the case study • 652KB

  • ASB Bank case study

    ASB Bank cuts energy costs with a Vodafone M2M smart metering solution.

    Download the case study • 1.2MB

© 2013 Vodafone Limited. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Registered in England No 1471587.

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