Vodafone understands that M2M deployments can be very complex, often needing coordination between a number of suppliers which can lead to increased risk and costs and, in some cases, project failure.
We have created best in class Professional Services that are designed to support you throughout the M2M project lifecycle to reduce the complexity and increase speed to market. With over 250 M2M experts in our business we areable to support our customers at a global level in planning international deployments as well as at a local level to provide that essential insight into the domestic market and regulatory requirements.
Our services include:
Our expert team works with you to define the project requirements
and to develop a business case
Solution design and development
Our solution architects help customers to
design and develop the best M2M solution in the most cost effective and fastest way.
Our solution architects offer technical on-boarding
and roll-out support including integration and testing.
Our team of project managers ensure your solution deliverson its objectives. They will work with you to ensure that the key issues of cost, time, quality and above all, client satisfaction, can be realised.
Our in-life services include our Service Desk, Training and Service Management.
Vodafone’s service desk is truly global – covering all continents and time zones, it provides dedicated 24/7 support in English by phone or email. Other languages are available at the customer’s request. The service desk provides assistance on all aspects of M2M contracts, including: Invoice issues, SLA tracking, Network fault reporting and escalation, SIM fault management, Order and forecast management, M2M platform fault management.
Our dedicated Service Management Team are there to support you and provide a single point of contact for all global service activities, management of a service delivery plan, management information aligned to committed SLAs and priority escalations of any global service issues.