Get in touch
Contact us

We’d love to receive your business enquiry.

Email us


Follow Vodafone Machine-to-Machine


Preference centre

Sign up to receive our news and information – and choose what interests you most. We value your privacy.

Preference centre

Did you know you can scroll down? Scroll to top

Vodafone Machine-to-Machine (M2M)

Professional Services

Vodafone understands that M2M deployments can be very complex, often needing coordination between a number of suppliers which can lead to increased risk and costs and, in some cases, project failure.

We have created best in class Professional Services that are designed to support you throughout the M2M project lifecycle to reduce the complexity and increase speed to market. With over 250 M2M experts in our business we areable to support our customers at a global level in planning international deployments as well as at a local level to provide that essential insight into the domestic market and regulatory requirements.

Our services include:

Consultancy

Our expert team works with you to define the project requirements and to develop a business case

Solution design and development

Our solution architects help customers to design and develop the best M2M solution in the most cost effective and fastest way.

Implementation services

Our solution architects offer technical on-boarding and roll-out support including integration and testing.

Project management

Our team of project managers ensure your solution deliverson its objectives. They will work with you to ensure that the key issues of cost, time, quality and above all, client satisfaction, can be realised.

Operational services

Our in-life services include our Service Desk, Training and Service Management.

Vodafone’s service desk is truly global – covering all continents and time zones, it provides dedicated 24/7 support in English by phone or email. Other languages are available at the customer’s request. The service desk provides assistance on all aspects of M2M contracts, including: Invoice issues, SLA tracking, Network fault reporting and escalation, SIM fault management, Order and forecast management, M2M platform fault management.

Our dedicated Service Management Team are there to support you and provide a single point of contact for all global service activities, management of a service delivery plan, management information aligned to committed SLAs and priority escalations of any global service issues.

Related documents

© 2013 Vodafone Limited. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Registered in England No 1471587.

Our Code of Conduct

Reporting concerns

All employees and contractors have a duty to report any breaches of our Code of Conduct, which is known as our "Speak Up" policy. We have launched a global external reporting scheme which allows employees and contractors to report through a third party. This new process enables us to consolidate existing whistle blowing practice in local markets, increases visibility and ensures consistency of approach in responding to concerns raised from across the organisation. Concerns may be reported anonymously and the protection of innocent people is our priority at all times. People can identify themselves to our external partner using a PIN and receive feedback. Vodafone has a non-retaliation policy and will not take any action against anyone reporting a genuine concern, even if this is proven not to result in a breach of compliance.

Read more

The Vodafone Code of Conduct

Vodafone "Speak Up" policy