Our services include:
Our expert team works with you to define the project requirements and to develop a business case
Our solution architects help customers to design and develop the best M2M solution in the most cost effective and fastest way.
Our solution architects offer technical on-boarding and roll-out support including integration and testing.
Our team of project managers ensure your solution deliverson its objectives. They will work with you to ensure that the key issues of cost, time, quality and above all, client satisfaction, can be realised.
Our in-life services include our Service Desk, Training and Service Management.
Vodafone’s service desk is truly global – covering all continents and time zones, it provides dedicated 24/7 support in English by phone or email. Other languages are available at the customer’s request. The service desk provides assistance on all aspects of M2M contracts, including: Invoice issues, SLA tracking, Network fault reporting and escalation, SIM fault management, Order and forecast management, M2M platform fault management.
Our dedicated Service Management Team are there to support you and provide a single point of contact for all global service activities, management of a service delivery plan, management information aligned to committed SLAs and priority escalations of any global service issues.